F.A.Q
Professional cleaning when you need it!
What sort of payment options to you accept?
Clean and Tidy Today wants to make it easy for you. We accept all major credit cards, PayPal and for established clients we can invoice you. We even accept cash and personal checks.
Do you provide cleaning materials?
YES! Clean and Tidy Today will provide all the necessary cleaning supplies and equipment to clean you home. Of course, if you have a special request or have a special cleaning material we will be happy to use it.
Are you Bonded, Insured and Licensed?
Trust of our clients is of the upmost importance to us at Clean and Tidy Today. We are in your home as a guest. We carry a Bond against thief, we carry liability insurance in the event of accidental damage to your property and we are licensed with the city of Albuquerque and are a registered LLC with the State of New Mexico.
Are you Cleaning Techinicians Trained?
Yes, all of the Cleaning Technicians are trained (or being trained) by the Maid Training Academy, the world's largest online training school for residential maid service professionals. In addition to the Maid Training Academy each new member of the team goes through a 90 day on the job training under the guidance of the Owner of Clean and Tidy Today, LLC, Meralyn.
Do I need to be home during the cleaning
Absulutly not! If you are comfortable with us, you can provide a code to a door, a key or let us in and then leave and we will lock up. However, we do request that you be available the first or second cleaning while we "learn" where things are and what the needs of your particular job are. You can be "available" in person or via phone or text.
Can I schedule the exact time your will arrive?
Clean and Tidy Today, LLC schedules in 1 hour arrival time windows. For example, if you have a 2:00 pm appointment time, we may arrive anytime between 1:30 pm and 2:30 pm.
What areas do you servce?
Service area is Metro Albuquerque area west of Sandia Mountains; Clean and Tidy Today, LLC does NOT service East Mountain area, Bernalillo, Santa Fe, Belen, Los Lunas, Edgewood, Moriarty or Tijeras at this time.
What is your 100% Satification Guaranteed
As part of the normal cleaning procedure you are asked to check the work prior to the departure of the cleaning technician(s) (if you are available). Otherwise you have 24 hrs to report a problem and we will come back and make it right, guaranteed!
What is you cancellation policy?
Clean and Tidy Today, LLC will be happy to reschedule your cleaning. We understand that things come up. However, a cancellation with less that 24 hrs will result in a $25 cancellation fee. A "lockout" fee will be assessed at $50 - this is when the cleaners arrive at your home but cannot gain access for whatever reason. We also have $40 returned check fee for payments by check that are returned by the bank.